Privacy Policy
Last Updated: December 6, 2025
Contact Information
Cermat Solutions
Level 23, Menara KL
165 Jalan Ampang
50450 Kuala Lumpur, Malaysia
Phone: +60 3 2161 8743
Email: [email protected]
Our Commitment to Your Privacy
At Cermat Solutions, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.
We are committed to transparency in our data practices and ensuring your information is handled in accordance with applicable data protection regulations, including Malaysia's Personal Data Protection Act 2010.
Information We Collect
Information You Provide to Us
When you interact with our website or request our services, we may collect personal information that you voluntarily provide, including:
- • Your name and contact details when you submit inquiry forms
- • Email addresses and phone numbers for communication purposes
- • Facility information and service requirements you share with us
- • Company information when requesting commercial cleaning services
- • Communication preferences and feedback you provide
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- • Browser type, operating system, and device information
- • IP address and general geographic location
- • Pages visited, time spent on pages, and navigation patterns
- • Referral sources and exit pages
- • Date and time of website visits
Third-Party Analytics
We use analytics services to understand how visitors interact with our website. These services may collect information about your use of our website and other websites over time. This helps us improve our website functionality and user experience.
How We Use Your Information
Communication
To respond to your inquiries, provide service information, and communicate about our cleaning services
Service Delivery
To provide, maintain, and improve our commercial cleaning services and customer support
Analytics
To analyze website usage patterns and improve our online presence and user experience
Security
To protect against fraud, unauthorized access, and ensure the security of our systems and services
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our agreements and policies
Marketing
To send relevant service updates and information about our commercial cleaning solutions (with your consent)
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- • Consent: When you have given us clear permission to process your personal data for specific purposes
- • Contract Performance: When processing is necessary to fulfill our service agreements with you
- • Legitimate Interests: When we have a legitimate business interest that does not override your privacy rights
- • Legal Obligation: When we must process your data to comply with legal requirements
How We Share Your Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
Service Providers
Third-party vendors who assist us in operating our website, conducting business, or providing services to you, under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, with appropriate safeguards.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • Encryption of data in transit and at rest
- • Secure server infrastructure
- • Regular security updates and patches
- • Firewall protection and intrusion detection
Organizational Measures
- • Access controls and authentication
- • Employee training on data protection
- • Confidentiality agreements with staff
- • Regular security audits and assessments
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- • Contact form data: Retained for up to 24 months after last contact
- • Service contract information: Retained for duration of contract plus 7 years for legal compliance
- • Website analytics data: Aggregated data retained indefinitely; individual data retained for 26 months
- • Marketing communications data: Retained until you withdraw consent or unsubscribe
Your Privacy Rights
Under Malaysia's Personal Data Protection Act 2010 and other applicable laws, you have certain rights regarding your personal data:
Right to Access
You have the right to request access to the personal data we hold about you and obtain information about how we process it.
Right to Rectification
You can request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You can request deletion of your personal data in certain circumstances, subject to legal obligations.
Right to Data Portability
You can request a copy of your data in a structured, commonly used, and machine-readable format.
Right to Object
You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of prior processing.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
International Data Transfers
Your personal data is primarily stored and processed in Malaysia. In some cases, we may transfer data to service providers located in other countries. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.
These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved mechanisms to ensure your data receives an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your data is handled, please contact us:
Email: [email protected]
Phone: +60 3 2161 8743
Address: Level 23, Menara KL, 165 Jalan Ampang, 50450 Kuala Lumpur, Malaysia
We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.